Delivery

Orders over £45 will be dispatched with FREE delivery - in addition this will be NEXT WORKING DAY delivery for all orders over 2kg. For orders under 2kg this will be first class Royal Mail delivery which is usually next day, but can take up to 3 working days. If you are ordering something under 2kg and want to upgrade to next day courier delivery the postage charge is £4.95.

Customers in N.Ireland and Scottish Highlands/Islands and the Isle of Man and Scilly Isles and Isle of Wight will qualify for the free delivery but will not get next day delivery - this is a courier delay and there is unfortunately nothing we can do to speed this up!

Orders under £45 will be charged delivery at £2.95 for UK Mainland and £9.95 for N.Ireland - this is due to the extra courier costs to N.Ireland. Spending over £45 will be free anywhere in the UK.  

Deliveries to the Republic of Ireland are £9.95 under £100 and FREE over £100 - delivery is usually 2 days but may occasionally take slightly longer. 

All orders under 2kg will be dispatched using Royal Mail. Whilst the vast majority of orders turn up on time occasionally this does not happen. If your order was under 2kg and hasn't turned up within 7 working days then follow this procedure - failure to do so will result in longer delays:

1. Make sure you have allowed 7 WORKING DAYS from the date of DISPATCH - you will receive an email when the order is dispatched
2. Contact your local sorting office to make sure they are not holding any items for you
3. Make sure you record the name of the person you spoke to, and the address of the sorting office, as you will need this information to continue your claim.
4. If the sorting office are not holding items for you, contact us making sure you provide the information above, together with your delivery address
5. We will process your claim and may send out a free-of-charge replacement item but this is decided on a case by case basis

Orders over 2kg are dispatched by courier and generally arrive on the next working day after dispatch. If your parcel doesn't arrive in this time then please give it 7 working days to arrive - if it still hasn't arrived then please follow this procedure:

1. Make sure you have allowed 7 WORKING DAYS from the date of DISPATCH - you will receive an email when the order is dispatched
2. Call us (contact us) with your order number, the date (and time if possible) that you placed the order, and your full delivery address
3. We will then look into this for you - this can take around 2 working days as we have to wait for calls back
4. We will contact you once we have dicovered what went wrong and arrange a replacement if neccessary

Leaving Items in a Safe Place
If you would like us to write a note on your item to leave the parcel in a safe place this is fine and just do so in the 'notes' section. Please be aware that this is entirely at your own risk and neither Echo Supplements or the courier company can be held responsible for any problems that may arise from doing so.