If you have any questions about delivery please read this page and we hope to answer any questions you may have from before you order until your order arrives. Our two most common delivery questions are:
For small orders (generally under 1.5kg but this can vary depending on the dimensions of the product) we use Royal Mail First Class Recorded service. From our experience First Class is a next day service the vast majority of the time but can take 1-3 working days. On occasion due to the huge volume of mail that Royal Mail process this can take longer but this is very rare - if the time from dispatch to delivery is over 7 working days please get in touch and we will chase this up for you and may be able to send a replacement. If you are ordering a small product and would like courier delivery then there is an extra £2 charge (total £4.95) which you can select on the basket page prior to checkout, as the image to the right shows.
Before placing an order please check the dispatch estimate on the product you are ordering. Our products are split into two categories; those we stock all of the time in large quantities and those that we don't carry in stock at all times (because they are less popular for example). This is indicated on the product page by either a 'Next Day' delivery icon or a '3-5 Day' delivery icon.
If you order a product which isn't a stock item this will delay the whole order until the stock arrives. Don't worry if you miss this on the product page as there is a reminder on both the basket page and your order confirmation. We estimate that non-stock products will be dispatched within 3 to 5 working days, and the majority of the time it is much less than this (often only 1-2 days) but it can take longer. If you would like a more accurate estimation of a product please give us a call or email and we will try to help. You can see the two options in the images to the left.
It is important to be aware that 3-5 working days means that weekends are not counted towards this; bank holidays are also not included. This is because we are not open at these times to place orders and our distributors are not open to receive or dispatch them. This is especially important around large holidays such as Christmas and Easter where non-working days can bunch up to make orders seem to take much longer.
United Kingdom: Orders over £45 will be dispatched with FREE delivery within the UK. Orders under £45 will be charged £2.95, or £4.95 if you have upgraded to courier delivery for a small product. N.Ireland see below.
Highlands & Islands: Customers in N.Ireland and Scottish Highlands/Islands and the Isle of Man and Scilly Isles and Isle of Wight will qualify for the free delivery but will not get next day delivery - this is a courier delay and there is unfortunately nothing we can do to speed this up!
Northern Ireland: Orders under £45 will be charged £9.95 for N.Ireland - this is due to the signifiant extra courier costs to N.Ireland. Spending over £45 will get free delivery as in the rest of the UK.
Republic of Ireland: Deliveries to the Republic of Ireland are £9.95 under £100 and FREE over £100 - delivery is usually 2 days but may occasionally take slightly longer.
Once your order has been dispatched you will receive an email to let you know along with a tracking number for the respective courier used. If your order has been shipped using Interlink Express you will be able to track the order every step of the way using your consignment number. If you need to query something on the delivery you should call your local Interlink Express depot - you can find the phone number on their depot finder page: Interlink Depot Finder
If your order has been shipped using Royal Mail then you will only be able to see when the order has been dispatched, and when it has been delivered. If you are aware that an order has been dispatched please keep an eye on the tracking page in the following days as if the parcel can not be delivered for any reason and nobody chases it up then it will be returned to us and there will be a charge for re-sending it.
Your order has arrived - fantastic! If everything is fine then enjoy the product and if you get a chance please leave a product review to help other shoppers once you have tried it. If you have a problem with delivery we're sorry and it will probably be one of the following...
My Order is Damaged: While we try our very best to make sure your order gets to you in perfect condition by wrapping sensitive products in bubble wrap, and filling out every box as much as possible it is a fact of life that some things get damaged in transit. If this is the case first of all please don't throw out the product as we may need to collect it. Secondly please take a photo of it and email it over to firstname.lastname@example.org with the subject line 'Damaged Order - ORDER NUMBER' with your order number in the subject in place of 'ORDER NUMBER' for example 'Damaged Order - ECHO22222' - this will enable us to look up your order details much quicker and allow us to get the problem sorted as soon as possible. If you have ordered using PayPal then your PayPal transaction ID is your order number - use this instead. Please be aware that we must have this information within 5 days of you receiving the order or we will not be able to replace or refund the product.
My Order is Wrong: While this is very rare (we like to make sure you get the right thing!) we can make a mistake. If you have the wrong product please get in touch as soon as possible - we will require you to send the incorrect product back before we can send the replacement, but we will reimburse you for the postage paid and generally send you a delicious protein bar or two to make up for the inconvenience.
My apologies! Please email the question over to email@example.com and we will make sure it appears on this page soon!