We offer Free Delivery on products to UK mainland over £45 on Retail, and £500 on our Trade Site. Free Delivery does not apply to any Special Offers, Affiliate Deals and Packages.
Islands, Northern Ireland and the Scottish Highlands are legible for free delivery if the parcel weighs under 2kg. Please note that Free Delivery does not apply to anywhere outside of the UK and European & World Wide prices vary.
All order places before 3pm will be shipped on the same day, subject to payment authorization and item availability. We take every step to ensure you item reaches you as quickly and efficiently as possible.
Any ‘Out of Stock’ items will be shipped once they become available. You will be notified if this causes a delay in your delivery estimate. If we are unable to fulfil an order, you will be contacted for a refund or offered a replacement.
Orders under 2kg in weight are sent via Royal Mail’s Tracked service. This takes between 2-3 working days on average (but can take up to 5-7 days).
If your order is over 2kg, it is sent via DPD Courier Service which takes an estimates 2-3 working days. Once passed on to the courier, the goods are then out of our control. We will not be liable for any damage or delays which are caused by the courier.
Next day delivery is available as an upgrade; this can be added at the checkout stage online, or in person if ordering by phone.
Prices for delivery vary according to delivery address, method, size, weight and value of the order being shipped. UK, European and Worldwide postage will depend on these factors and will vary accordingly.
For an exact estimate of delivery costs, please proceed to the checkout stage of your order. This is calculated before the payment stage and will give you an exact price based on the destination, size, weight and value of your order.
BFPO is only available for any British Forces posted overseas. Shipping to an overseas address is the same price as UK mailing, however please check that the size and weight of your order does not exceed maximums for your BFPO destination number. You can do this by checking with the BFPO website.
Once shipped, the order is handed to the BFPO service and we have fulfilled our contract and delivery responsibility. All delivery queries must be taken up with BFPO.
If exempt, the price you will pay for the goods is automatically adjusted to remove VAT. You can also avoid paying VAT if goods are being shipped in the UK but are being taken abroad permanently within 3 months of purchase. You will however have to pay the VAT with your order initially but can follow these steps to reclaim it:
When you reach your destination outside the EU, you can then send the completed form back to us and we will refund the VAT amount charged to the credit or debit card details you have filled in on the reclaim form.